RESERVATIONS
1. Do I need to fill anything out prior to boarding?
A Registration Form (see below) is required to be completed prior to, or at time of initial check in.
2. When I call for a reservation, is it guaranteed?
Reservations can only be guaranteed with a credit card or a $50 advance deposit. In addition, we must receive proof of all vaccinations from a licensed veterinarian at least 14 days prior to boarding in order to hold the reservation. If proof is not received, the reservation will not be held.
3. What if I need to cancel a reservation?
Reservations must be cancelled at least 3 days prior to the beginning of the stay to avoid a $50 cancellation charge.
4. What if I just don't show up?
No shows will be charged 50% of the anticipated boarding stay (a no-show is defined as more than 4 hours after the scheduled check in- time).
5. Do I pay when I drop my pet off, or when I pick them up?
Reservations of 30 days or more will require a 50% deposit at time of check in. First time clients are required to pay when the guest is brought in for boarding, however, returning clients may pay at the end of the boarding stay.
HOURS & CHECK-IN/CHECK-OUT
1. If I bring check in at 7:00 p.m., are there boarding charges for that day?
Boarding charges are structured like those in a hotel: you are charged for the day you check in regardless of the time of check in.
2. Is there a charge for the day of check out?
There is no charge for the day of check-out, providing guests are picked up by 12:00 noon. After 12:00 noon, guests will be charged the full day rate.
3. What are the regular business hours?
Monday - Saturday: 9:00 - 12:00
Closed Sunday except for pre-arranged drop off and pick up (at no extra charge)
Closed on legal holidays
4. What if I want to drop my pet off at 8:00 p.m.?
Check in and check out during normal business hours is appreciated, however, providing it is pre-arranged, we are willing to accommodate special requests at no additional charge. When making the reservation, please tell us what time you intend on arriving so we can plan accordingly. Keep in mind, just like a hotel, guests are charged for the first day regardless of the time of arrival.
HEALTH & VACCINATIONS
1. What vaccinations are required for boarding?
Dogs: rabbies (1 or 3 year), DHLPPC (yearly), Bordetella (yearly)*
Cats: Rabies (1 or 3 year), FVRCP (every 2 years), negative FeLV test in the past 2 years
* The bordetella vaccine helps prevent a condition known as "kennel cough". In order to be effective, the vaccination must be administered no earlier than 14 days prior to boarding. It is recommended that for maximum protection, the vaccination should be administered every 6 months for canines who are boarded, however, most veterinarians administer a yearly bordetella which will be accepted. The bordetella vaccine does not guarantee kennel cough will not occur, but will greatly minimize the chance of occurrence.
2. If my pet is sick, can I still board him/her?
Guests must be in good health and free of external parasites such as fleas. Guests showing signs of fleas or ticks will be treated at the owner's expense with Frontline Plus, which is a topical flea treatment. Cost for this treatment is $16.
Regrettably, for the health and safety of our fellow guests, Wag & Purr cannot accept:
Any guest requiring medical attention will be seen by a licensed veterinarian at the owner's expense. We will use the contact information provided to attempt to contact the owner, the owner's veterinarian on record, and/or the emergency contact prior to any treatment.
ACTIVITIES
We pride ourselves on interaction with all our guests. Canines will be taken outside several times a day for exercise, or may play with toys (or on the furniture!) in "The Lounge" while watching their favorite DVD or listening to music. Felines will have access to the entire cat room and it's toys several times a day and may also watch their favorite DVD or listen to music.
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