General Info

general-info

General Information - Frequently Asked Questions

Reservations

1. Do I need to fill anything out prior to boarding?

Vet records are required PRIOR to boarding, and we'll start bugging you if we haven't seen them within a week of your boarding reservation! You or your vet can email or text them to us. A Registration from (see below) is also required to be completed but you can print that out and bring it with you at time of boarding .

2. When I call for a reservation, is it guaranteed?

Reservations can only be guaranteed with a credit card or a $50 advance deposit. In addition, as mentioned above, we must receive proof of all vaccinations from a licensed veterinarian IN ADVANCE of boarding in order to hold the reservation. If proof is not received at least 3 days in advance, the reservation will not be held.

3. What if I need to cancel a reservation?

With the exception of Holidays, reservations must be cancelled at least three days prior to the beginning of the stay to avoid a $50 cancellation charge. During Holiday periods (New Year, Easter, Spring Break, 4th of July, Memorial Day, Labor Day, Thanksgiving, and Christmas), reservations must be cancelled at least seven days prior to the beginning of the stay to avoid a $50 cancellation charge.

4. What if I just don't show up?

No-shows will be charged 50% of the anticipated boarding stay (a no-show is defined as more than four hours after the scheduled check-in time).

5. Do I pay when I drop my pet off, or when I pick them up?

Reservations of 30 days or more will require a 50% deposit at the time of check-in. First-time clients are required to pay when the guest is brought in for boarding, however, returning clients may pay at the end of the boarding stay.

Hours and Check-In/Check-Out

1. If I check in at 7:00 p.m., are there boarding charges for that day?

Boarding charges are structured like those in a hotel: You are charged for the day you check in regardless of the time of check-in.

2. Is there a charge for the day of check out?

There is no charge for the day of check-out, providing guests are picked up by 12:00 noon. After 12:00 noon, daycare rates apply as follows:
Dogs: Between noon and 6:00 p.m. = $16 per dog; after 6:00 p.m. is $20 per dog.
Cats picked up after noon are $8 per cat regardless of pickup time.

3. What are the regular business hours?

In an attempt to be as accommodating to our clients’ schedule as possible, we don't have "regular" business hours. For drop-offs and pickups, we ask that clients provide a 1–2-hour window between 9:00 a.m. and 8:00 p.m. in which they will drop off or pick up their loved one. Although for special cases, we've been known to bend those rules!

For tours, we ask that you call in advance and set up a time that is convenient for you as well as us. We LOVE to give tours but want to make sure we can devote the time to showing you around and not worry about clients dropping off or picking up their pets.

4. What if I want to drop my pet off at 8:00 p.m.?

We would prefer pets to be dropped off prior to 6:00 p.m. This gives them time to settle in and get to know us before going to bed. When making the reservation, please tell us what time you intend on arriving so we can plan accordingly. Keep in mind, just like a hotel, guests are charged for the first day regardless of the time of arrival.

Health and Vaccinations

1. What vaccinations are required for boarding?

Dogs: rabies (1 or 3 years), DHLPPC (yearly), Bordetella (yearly)*

Cats: rabies (1 or 3 years), FVRCP (every two years), negative FeLV test in the past two years OR a feline leukemia vaccination.

*The bordetella vaccine helps prevent a condition known as "kennel cough". In order to be effective, a first-time vaccination should be administered at least seven days prior to boarding. Some evidence recommended that for maximum protection, the vaccination should be administered every six months for canines who are boarded, however, most veterinarians administer a yearly bordetella which will be accepted. The bordetella vaccine does not guarantee kennel cough will not occur, but will greatly minimize the chance of occurrence.

2. If my pet is sick, can I still board him/her?

Guests must be in good health and free of external parasites such as fleas. Guests showing signs of fleas or ticks will be treated at the owner's expense with Frontline Plus, which is a topical flea treatment. The cost for this treatment is $18.
Regrettably, for the health and safety of our fellow guests, Wag & Purr Elite Pet Boarding LLC cannot accept:

  • Guests in the late stages of a terminal illness
  • Guests with a communicable illness of any kind during the 30 days prior to boarding.
3. What if my pet requires medical attention while at Wag & Purr Elite Pet Boarding LLC?

Any guest requiring medical attention will be seen by a licensed veterinarian at the owner's expense. We will use the contact information provided to attempt to contact the owner, the owner's veterinarian on record, and/or the emergency contact prior to any treatment.

Activities

1. What types of activities does Wag & Purr Elite Pet Boarding LLC provide?

We pride ourselves on interaction with all our guests. Canines are taken outside about EVERY TWO–THREE HOURS for exercise or to go potty, or may play with toys (or on the furniture) in "The Lounge" while watching their favorite TV program or DVD. Felines will have access to the entire cat room and its toys several times a day and may also watch their favorite DVD or listen to music.

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Other Related Documents

Download Registration Form (Feel free to download and complete prior to the first-time check-in. You can either print it with you or e-mail it back to us ahead of time! This will provide all the necessary information we need for your pet's stay!)

Download General House Rules (General house rules covered throughout the website in one document)

Download Boarding Agreement (Pre-reading only... no need to fill this one out ahead of time. We'll have you sign the Boarding Agreement once you arrive for check-in)